FAQs

We ask for all new enquiries to go through our website using the Online Enquiry.

This ensures we have the correct information to quote your job accurately. 

Due to the volume of enquiries we receive it’s easier for our team to communicate with you via email so we have a record of your job. Once a quote is accepted we use your contact details to create a booking with invoices sent via email and job reminders to your mobile.

Of course! Our office team are available 830am – 5pm Monday to Friday. 

Let us know which option you’re going for and we’ll handle the rest. 

Our team will liaise with you for an installation date. 

From there, all bookings require a deposit to secure the date/time of your job. 

You will receive a Booking Confirmation with Terms and Conditions and what to expect on the day of your installation.

Yes! 

We have a Manufacturers Warranty on products and Mobile Audio Concepts has a Lifetime Warranty on all installations.

Installation times can vary from 1-2hrs, to 3-4hrs for more complex jobs. 

Our bookings team will let you know what to expect on the day. 

Our technicians are fully equipped with all tools and don’t require any power.

In the event of bad weather, jobs are assessed on an individual basis depending on the complexity of the installation and undercover options available. 

We understand customers wanting to watch and we appreciate the eagerness to see the process. 

We do request technicians be left alone to complete their work – for our safety and yours. 

We adhere to a safe work environment under OH&S guidelines as stated in our Terms and Conditions. 

Providing you’re able to leave the keys for access to the vehicle we can offer contactless bookings. 

We recommend customers make themselves available for the product demo to ensure you get the most of our installation experience. 

Reach out to us anytime. 

Our friendly office staff will work through some initial troubleshooting with you. 

If a service call is required, we can book a technician to attend. 

We accept Bank Transfer, Cash or Card (1.9% surcharge) 

Once the installation is complete, the technician will perform a full product demonstration and show you how to use the product. Our team are always on hand with any follow up questions post installation service. 

No problem. 

We can arrange a location for the work to be performed in a central meeting spot. 

Our technicians work Monday to Friday.

Saturdays are by appointment only and during high demand periods (Christmas, Easter) 

Our team of installers have a combined experience of over 20 years in car audio and are fully qualified and insured to perform your installation.